Outlined below is the Privacy Notice of Fairhursts Catering Limited, based at Berry’s Farm Shop and Cafe, Swinithwaite, Leyburn, DL8 4UH.
Purpose Of This Privacy Notice
Fairhursts Catering respects your privacy and is committed to protecting your personal data. This privacy notice aims to inform you on how we look after your personal data when you visit our website (regardless of where you visit it from) and about you, your privacy rights and how the law protects you.
This Privacy Notice applies to the Fairhursts Farmshop site and governs data collection and usage. By using the Fairhursts Farmshop site, you consent to the data practices described in this statement.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
Fairhursts Catering Limited is the controller and is responsible for your personal data (collectively referred to as ‘we’ and ‘our’ in this privacy notice).
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the below details.
Full name of legal entity: Fairhursts Catering Limited
Name or title of data privacy manager: Guy Fairhurst
Email Address: guy@fairhursts.co.uk
Postal Address: Berry’s Farm Shop and Cafe, Swinithwaite, Leyburn, DL8 4UH
Telephone Number: 01969 624668
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
This version was last updated on 6th April 2022.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-Party Links
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Fairhursts Catering encourages you to review the privacy statements of sites you choose to link to from Fairhursts Farmshop so that you can understand how those websites collect, use and share your information. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Collection of your Personal Information
Fairhursts Catering collects personal information, meaning any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
More information on this is available from The Information Commissioner's Office here: https://ico.org.uk/global/contact-us/.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
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Contact Data including billing address, delivery address, email address, mobile and telephone numbers.
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Technical Data including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
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Profile Data including your username and password, purchases made by you, your interests, preferences, feedback and survey responses.
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Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
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CCTV images if you are visiting Berry’s Farmshop and Cafe, including inside the premises and the car park. This includes your car number plate.
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Any other relevant personal data when communicating with us.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
Fairhursts Catering also collects anonymous demographic information, which is not unique to you, such as your postcode, age, gender and preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Fairhursts Catering public message boards, this information may be collected and used by others.
If You Fail To Provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
How Is Your Personal Data Collected?
We use different methods to collect data from and about you including through:
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Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
This includes personal data you provide when you:
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Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
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Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below.
Technical Data from:
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Analytics providers such as Google based outside the EU;
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Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as PayPal, Stripe, WorldPay and similar payment processing parties based inside OR outside the EU.
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Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
Use of your Personal Data
We will only use your personal data when the law allows us to.
Most commonly, we will use your personal data in the following circumstances:
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at hello@fairhursts.co.uk.
The bases on which we process information about you
The law requires that in processing your personal data we act with the 7 principles outlined in the GDPR guidance:
If a basis on which we process your personal data is no longer relevant then we shall immediately stop processing your data.If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
Sometimes, we must process your information in order to comply with a statutory obligation. This may include your personal data.
If someone submits feedback, we may choose to publish this as a testimonial on the website, social media or other marketing materials.
Fairhursts Catering collects and uses your personal information to operate the Fairhursts Farmshop website and to deliver the services you have requested. Fairhursts Catering also uses your personally identifiable information to inform you of other products or services available from Fairhursts Catering and its affiliates. Fairhursts Catering may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we do so, ensuring careful consideration is given to:
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whether the same objective could be achieved through other means
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whether processing (or not processing) might cause you harm
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whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
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improving our services
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record-keeping for the proper and necessary administration of Fairhursts Catering
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responding to unsolicited communication from you to which we believe you would expect a response
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preventing fraudulent use of our services
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exercising our legal rights, including to detect and prevent fraud and to protect our intellectual property
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insuring against or obtaining professional advice that is required to manage Fairhursts Catering risk
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protecting your interests where we believe we have a duty to do so
Fairhursts Catering does not sell, rent or lease its customer lists to third parties. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Fairhursts Catering may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Fairhursts Catering and they are required to maintain the confidentiality of your information.
We may have to share your personal data with the parties set out below:
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Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Fairhursts Catering does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Fairhursts Catering keeps track of the websites, sites and pages our customers visit, in order to determine which services are the most popular. This data is used to deliver customised content and advertising within Fairhursts Catering to customers whose behaviour indicates that they are interested in a particular subject area.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
Fairhursts Catering websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Fairhursts Catering or the site; (b) protect and defend the rights or property of Fairhursts Catering; and, (c) act under exigent circumstances to protect the personal safety of users of Fairhursts Farmshop, or the public.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
International Transfers
We do not generally transfer your personal data outside the European Economic Area (EEA).
Some of our external third parties (Google Mail) are based outside of the European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
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We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
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Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Third-Party Marketing
We will get your express opt-in consent before we share your personal data with any company outside of Fairhursts Catering for marketing purposes.
Use of Cookies
The Fairhursts Farmshop website uses "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. They tell the web server that you have returned to a specific page. For example, if you personalise Fairhursts Farmshop pages, or register with a Fairhursts Catering site or service, a cookie helps Fairhursts Catering to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Fairhursts Catering website, the information you previously provided can be retrieved, so you can easily use the Fairhursts Catering features that you customised.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Fairhursts Catering services or websites you visit.
Security of your Personal Information
Fairhursts Catering secures your personal information from unauthorised access, use or disclosure. We secure the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by emailing hello@fairhursts.co.uk.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
Below are examples of these rights:
If you wish to exercise any of the rights set out above, please contact us on hello@fairhursts.co.uk.
No Fee Usually Required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What We May Need From You
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time Limit To Respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Changes to this Statement
Fairhursts Catering will occasionally update this Privacy Notice to reflect company and customer feedback. Fairhursts Catering encourages you to periodically review this notice, to be informed of how we are protecting your information.
Opting Out
You can ask us or third parties to stop sending you marketing messages at any time by contacting hello@fairhursts.co.uk or by unsubscribing.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.